Let's be honest—CX leaders tackle some of the toughest challenges 

Getting successful results with a small team, constained budget, and limited positional authority requires influence.   While there’s no one trick to it, the Trusted Guide 4 Step Model equips you to earn trust and overcome barriers, at every level of your organization.

What happens when you do?  You’ll successfully:

• get executive buy-in

• build a guiding coalition

• build a cx roadmap

• prove the value

• earn customer loyalty

• drive business outcomes