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Start earning the trust you need to lead the change you believe in.

Most change leaders aren’t missing smarts, skills, or passion.


What change leaders are missing is trust—the kind that inspires people to follow their lead.

This invisible barrier—the TRUST GAP—quietly holds you back.It stalls your influence, shuts down executive support, and creates resistance from key stakeholders.

It’s not about working harder — it’s about working differently.

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When you’re seen as a Trusted Guide, everything starts to shift.

 

  • People listen.

  • Executives back your ideas.

  • You’re no longer alone, pushing change uphill — you’re building real momentum.


Trust is what turns resistance into support and vision into reality.

“You’re no longer pushing change uphill—you’re leading real momentum.”

But here’s the good news...

 

you don’t have to figure this out alone.

Now, you’ve got two clear paths forward.

Choose the one that fits where you are.

Start with the self-paced course
BECOMING A TRUSTED GUIDE™

Learn at your own pace with practical tools to help you earn trust & lead change more effectively — no matter your role or title.

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Join us for the live, Master Class
TRUSTED GUIDE ROADMAP™

Join a cohort of change leaders and work live with Mark to apply the full Trusted Guide Roadmap and drive real results — fast.

"One of the greatest benefits of the Master class is getting tool kits and templates that show how to cultivate trusted partnerships. You don’t just learn the theory—you walk through exercises that let you see, in a group setting, how each element actually works in practice.
 

This makes the process real and understandable, not just an abstract concept."

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Roxie Strohmenger, CCXP
Board Chair, CXPA
VP of Customer Intelligence and Enablement, LInk Logistics

Which course is right for you?

Becoming a Trusted Guide
Trusted Guide Roadmap™ Master Class
Ideal for: newer change leaders or solo practitioners
Ideal for: change leaders ready to lead transformation
Build trust & gain influence
Build a change roadmap & prove value
3–4 hours
5 sessions, 2 hours each, hands-on coaching
Self-paced online course
Live, cohort-based experience

Check out these additional resources to level up your skills

THE DELIGHTED CUSTOMERS PODCAST™

Expert Voices on Change, Leadership, and Growth—Thursdays

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TRUSTED GUIDE NEWSLETTER™

Sneak Podcast Peeks. Change Leadership Insights.
Direct to Your Inbox

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